BOOKING CONDITIONS

WE STRONGLY ADVISE THAT YOU TAKE OUT ADEQUATE TRAVEL INSURANCE TO COVER YOUR STAY WITH US. AS WITH ANY HOLIDAY, ACCESS AND AVAILABILITY CAN BE AFFECTED BY UNFORESEEN CIRCUMSTANCES, SUCH AS ILLNESS, ADVERSE WEATHER OR ACCIDENTS.

In these booking conditions, 'you' and 'your' means all guests in your party. 'We', 'us' and 'our' means Station Cottage, Duirinish IV40 8BE

Before booking, please read these conditions carefully, along with all the other information relevant to your booking.

When you book, you are deemed to have accepted these terms and conditions.

Making your booking

All bookings depend on the property being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us.

A deposit of 25% of the booking fee must be made within 3 days of receiving your confirmation email. This applies to bookings made 42 days (6 weeks) or more before the commencement of your stay. If you wish you can pay the full amount at this stage.

The balance of the booking must be paid no later than 42 days (6 weeks) before the commencement of your stay.

If your booking is made less than 42 days (6 weeks) before the commencement of your stay then the full fee must be paid within 3 days of receiving your confirmation email

When the full balance is received you will be sent details for getting to and getting into the cottage, directions, information about keys etc

If you find that you are unable to take up your booking and you notify us of this no less than 42 days (6 weeks) before the commencement of your stay then we will cancel your booking and refund any payments over and above the 25% deposit. We are sorry about this but are unable to offer any refunds after the 42 day (6 weeks) cut off point. It is advisable to take out travel insurance to cover this possibility.

There is a £12 surcharge if paying by PayPal towards the fees which PayPal charges.

Arrival: we ask that you do not arrive earlier than 4pm on the afternoon of your first day so that the cottage can be thoroughly cleaned.

Departure: We ask that your departure is no later than 11am on the morning of your last day.

You and all members of your party agree to keep the property clean and to leave the property in a similar condition as you found it when you arrived and to behave in a way at all times while at the property that does not break any law.

You are responsible for all keys in your possession for the duration of your booking. If you lose a key, there will be a charge of £15 for its replacement.

By ticking that you have read the terms and conditions when you make your booking you are agreeing to them in their entirety. It is therefore important to review them before your arrival at Station Cottage. A copy of these terms and Conditions will be included in the welcome notes and cottage guide which will be found in the cottage on your arrival.

WE ADVISE THAT YOU TAKE OUT TRAVEL INSURANCE, WITH APPROPRIATE COVER FOR THESE TERMS AND CONDITIONS, TO COVER YOUR STAY WITH US. IN PARTICULAR, ACCESS AND AVAILABILITY CAN BE AFFECTED BY UNFORESEEN CIRCUMSTANCES, SUCH AS ILLNESS, ADVERSE WEATHER (INCLUDING SNOW) OR ACCIDENTS, AND EVENTS OUTSIDE OF THE CONTROL OF THE OWNER which are not subject to refund or compensation.

Arriving, parking and departing

When you have paid for your holiday, you will be sent details of arrival and departure times, how to locate the property, where to park and how to access the property. Parking for Station Cottage is available on the grass verges opposite and alongside the property’s gate. This is a public area but is very safe, although of course this cannot be 100% guaranteed. The gate is not designed for driving into the garden, so please do not drive cars in. If you would like to unload the car closer to the house there is access across the backs of the cottages, which is a right of way, although the gravel parking space at the back of the 3rd cottage belongs to this cottage. The best way is to unload here but then park the car near the front gate.

Bed linen and towels

Bed linen and towels are included in your stay. All the beds have plain white cotton bedlinen and a hand towel and bath towel for each guest. Tea towels and bathmat are also provided. We do ask that you please take care when using them, so as not to damage or permanently stain them. The use of self-tanning lotion/fake tan and hair dye is a particularly common example of something that causes permanent stains.

Cleaning

All properties are cleaned between lets, so all you have to do when you arrive is unpack and put the kettle on. There is no extra charge for cleaning, unless significant additional cleaning is required after you leave, or you do not leave the property and its contents as you found them. To assist the Owner or housekeeper, we kindly ask that you tidy the property before you leave, in particular washing dishes or using the dishwasher and emptying all rubbish into bin bags provided. Information about rubbish disposal and recycling can be found in the kitchen. The Highland Council are very hot on recycling and won’t remove rubbish which is not correctly disposed of.

Unless specifically stated in the property’s Key Features, there will be no additional cleans, or linen and towel changes during your stay, however, it will usually be possible to arrange these with us, prior to commencement of your holiday. Facilities to do your own washing, drying and ironing are all available at the cottage.

Breakages and damage

We accept and understand that accidents do happen, which can result in breakages or damage to the property or equipment within the property, however, we ask that you please report any accident, or missing items, to us as soon as possible. We will charge for the actual costs of any breakage or damage in or to the property, or any missing items, however we will of course be practical about this and consider any incident fairly.

Please do not remove anything from the property. If you take something away by accident, please notify us immediately and return the item to the property at your own expense.

Minor incidents

We work hard to ensure that everything is in good order at the cottage, however, it is possible that there may be minor incidents during your stay (for example, a light bulb failing or a fuse blowing). We ask for a degree of cooperation and application of common sense from you in order to resolve any issues that do occur during your stay (for example, replacing a broken light bulb with one of the spares in the hall cupboard). We will work with you to try and resolve any issues that occur during your stay, however, we cannot guarantee that we can do so in good time and we cannot be held liable for any perceived or actual loss resulting in this failure.

Fuel and utilities

There is no additional charge for electricity or water, and coal for the fire is also included.

In the event of a partial, intermittent, or major failure in the supply of a public utility, please report the issue to us, as soon as possible, so that we can report the problem to the appropriate utility company and attempt to seek a quick resolution. The supply of public utilities is beyond our control and even after the issue has been reported to the appropriate utility company, a resolution may not be possible in a timely fashion. These events are classified as Force Majeure in this contract and are not subject to compensation, therefore we strongly recommend that adequate travel insurance is taken out to cover the risk of a utility failure.

Television and IT

There is a TV at the property with a Sky box which receives the freeview channels. Occasionally there is disruption to this service which is due to the Highland location of the cottage and is beyond our control. I have only ever had only one incidence of this reported to me and it righted itself very quickly. If this happens we would ask guests to please be tolerant, and if the problem persists, please call us and we will do our best sort it out. The same applies to the free WiFi access, though to date there has never been a problem with the broadband. There is a phone at the cottage which takes incoming calls only.

The age and rural location of the property

Much of Station Cottage’s character and charm is due to its age. It is over 100 years old and was built before modern building regulations came into being. Should traditional cottage features such as the steep stairs be a problem for any member of your party, please bear this in mind when you book. If stairs are a problem there is one downstairs bedroom and W.C so do please take a look at the floorplan and familiarize yourself with the layout before booking.

Duirinish is very much a working cofting village. You are unlikely to be woken early by the sound of farm machinery due to the cottage’s secluded position, however you do need to be aware that the cottage sits in the common grazing land of the village and there are often highland cows roaming about. Despite their rugged appearance they are really not dangerous but please be sensitive to their presence and keep dogs on a lead while around them. Please also make sure the garden gate is shut securely so they do not get into the garden. Neither us or the owner of the cows wants this!

Equally, please bear in mind you are very close to a train line. There are only 4 a day and they don’t make a great deal of noise, but the first one goes past at around 6.30. For the most part the trains are a bonus as they are great for hopping on and off to do little trips, but if you don’t like trains, we would suggest you stay somewhere else! I have never known of any safety issues with dogs or young children because the garden is self-contained and well fenced, and the station platform is gated, but please be careful.

Dogs

Station Cottage welcomes well behaved dogs for an extra £10 each, to cover additional cleaning costs.

Dogs love the Highlands and we do not want to stop them coming so if you would observe these basic rules it would be much appreciated:

  • Please keep them off the furniture;
  • Please exercise your pets outside the garden - outside the back gate there are acres of cow-free land for them to run in.
  • Please don’t leave your pets unattended in the property or garden;
  • Please clean up any residual mess, including in the garden;
  • Please do not allow pets upstairs or in the bedrooms.
  • Please keep them on a lead when walking through areas with livestock.

Caring for your safety

Please remember that when you stay in unfamiliar surroundings, you should take extra care of yourself and your family, in particular:

  • Check the layout of the cottage and please leave the keys in the doors so that in an emergency you can get out quickly and easily.
  • There is a fire extinguisher and fire blanket at the cottage and a first aid kit. These can be found in the kitchen.
  • Please make sure you use the fireguard, keep children and pets under close supervision and ensure that the fire is safely out before you go to bed or go out.
  • If you are unsure of how to use any electrical appliances, please ask us.
  • Please do not cover the night storage heaters
  • Take special care when moving around the property at night – it is advisable to leave the hall light on for if you need to come downstairs during the night.
  • Look out for glass patio doors
  • Children should be supervised by a responsible adult at all times;
  • All activities during your holiday are undertaken at your own risk.

If you have any concerns about the safety of your holiday property, then please tell us, immediately.

Customer satisfaction

We are always keen to get feedback from our guests, as your comments and suggestions provide valuable information on how we can further improve the cottage.

We work very hard to ensure that you have an enjoyable holiday, however, in the unlikely event that you are dissatisfied with your accommodation, then it is very important that you register this straight away with us, and do not wait until you return home, when the chance of actively helping you has passed.

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